Privacy Policy

1.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and subscription plan details
• Content: Floor plans, images, and other files you upload to generate 3D renders and marketing materials
• Payment Information: Processed securely through LemonSqueezy (we do not store full payment card details)
• Communications: Messages, support requests, and feedback you send to us

1.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Usage Data: How you interact with the Service, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, and error logs
• Cookies and Tracking: See our Cookie Policy for details

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your requests and generate 3D renders, catalogs, and other outputs
• Manage your account and subscription
• Process payments and prevent fraud
• Send you service-related communications (notifications, updates, support)
• Respond to your inquiries and provide customer support
• Improve our AI models through anonymized and aggregated data
• Detect, prevent, and address technical issues
• Comply with legal obligations and enforce our Terms of Service

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the Service:

• Payment Processing: LemonSqueezy processes payments (subject to their privacy policy)
• Cloud Storage: Supabase and other providers for data storage
• AI Processing: Replicate and other AI service providers for generating outputs
• Analytics: Services that help us understand how users interact with the Service

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government investigations
• Protection of rights, property, or safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications (service emails will continue)
• Account Deletion: Delete your account through account settings or by contacting support

To exercise these rights, please contact us at support@getdrafto.com. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

Drafto is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using the Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

For more detailed information about our use of cookies, please see our Cookie Policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Drafto
Email: support@getdrafto.com
Website: www.getdrafto.com

For data protection inquiries, please include "Privacy Policy" in the subject line of your email.